Twin Cities based concierge company, CCC, uses technology to take its internal operations and customer service to a new level.
MINNEAPOLIS, MN, United States, November 1, 2021 /EINPresswire.com/ – Commercial Cleaning Contractors (CCC) has been providing premier janitorial services in Minneapolis and St. Paul, MN since 2008. This year, CCC decided to optimize its operations with smart new technology. CCC has implemented a janitorial program to increase productivity and streamline internal processes.
CCC’s new concierge program has several useful features. One of those features is the location-based time clock, which allows team members to automatically enter and exit work, saving them time by eliminating pesky manual timesheets. The new software also offers a variety of documentation functions, such as the digital property inspection checklist, which have helped simplify and improve CCC’s record keeping systems.
In addition to streamlining CCC’s internal procedures, the Concierge Program has helped CCC improve its interactions with clients by providing clients with a simple and easy-to-use communication tool. Nothing is more off-putting to a potential customer than poor communication. CCC is leveraging technology to ensure that anyone in need of concierge services in Minneapolis or St. Paul can get in touch without hassle.
âOur goal in implementing the new concierge program is to provide an integration that improves our efficiency and reliability and, therefore, helps us become a more productive and cohesive team,â said the president and owner of CCC, Matthew Peebles.
Peebles, who started working at CCC with his father in 2008, has been in the commercial cleaning industry for 30 years and is dedicated to ensuring that CCC provides the best possible janitorial services to every client. This is in line with CCC’s stated mission, which is to “provide exceptional service by treating every client as if they were our only client, to value every member of our team equally and to remain dedicated to the best education. and training available. ”
Adopting new technologies such as concierge management program software is one of the ways Peebles and the rest of the CCC team have found to stay true to their mission statement. By improving internal processes and external communication, CCC has raised the level of service it is able to provide to every client.