Texas Workers’ Comp’s telemedicine use skyrocketed during pandemic

The use of telemedicine services in Texas workers’ compensation increased dramatically during the height of the COVID-19 pandemic, according to a recently released report by the Texas Department of Insurance (TDI).

The report “Assessment of Telemedicine Services in the Texas Workers’ Compensation System 2018-2021″ shows that there were 21,086 claims using telemedicine between March 13, 2020 and July 31, 2021.

Less than 1% of claims receiving professional medical services received telemedicine before the pandemic, but this has increased to 7% of claims during the pandemic.

The Workers Compensation Division of TDI expanded access to telemedicine services on September 1, 2018 and reported 951 requests for telemedicine services before the pandemic.

As of March 2020, more than 2,300 telemedicine services have been reported. The number of telemedicine services peaked in April 2020 at 12,743. During the pandemic, more injured men and older workers received telemedicine services, according to the report. Office visits were the most frequently used telemedicine service before and during the pandemic.

Prior to the pandemic, the workers’ compensation industry had begun to embrace telemedicine as an efficient and cost-effective alternative to in-person doctor visits. A preliminary analysis by the National Workers ‘Compensation Insurance Board of 2020 workers’ compensation claims found that the pandemic has accelerated the use of telemedicine. The share of active complaints with at least one telemedicine service increased to around 14% in the second quarter of 2020, according to the NCCI.

In Texas, men made up 60% of the telemedicine services used during the pandemic. People aged 45 to 54 were the highest age group at 29%, followed by 35 to 44 (26%) and 25 to 34 (19%).

A total of 484 insurance companies processed medical bills for telemedicine services performed from September 2018 to July 2021. Commercial companies processed 80% of pandemic telemedicine services, followed by political subdivisions (17%). , such as counties, municipalities and school districts.

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COVID-19 Texas Workers’ Medical Professional Liability Compensation

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